Refund Policy

At Mithai Pop, we want every Pop to arrive in the condition and quality you expect. Because our products are food items and may be perishable, returns and refunds work a little differently from ordinary online products.

1. Cancellation Before Dispatch

Orders may be cancelled before they are dispatched, subject to our processing status.

To request a cancellation, contact us at:

Email: mithaipop@gmail.com
Phone/WhatsApp: 8310216135

Once an order has been dispatched, cancellation may no longer be possible.

Any eligible refund will be processed to the original payment method or through another appropriate method, as applicable.

2. Returns

For food and dessert products, we generally do not accept returns of products that have been delivered and accepted, because of hygiene, food-safety, and perishability considerations.

However, this does not limit your rights where the product is defective, damaged, incorrect, deficient, materially different from what was advertised, or otherwise qualifies for a remedy under applicable law. Indian e-commerce rules require appropriate refund/return handling in relevant circumstances.

3. Damaged or Incorrect Order

Please contact us as soon as possible after delivery if:

  • the product is damaged;
  • you received the wrong product;
  • the package appears tampered with;
  • the product has a significant quality issue; or
  • the product does not match what you ordered.

Please send:

Order number
Description of the issue
Photographs/video of the product and packaging
Any other information requested by our support team

Our team will review the issue and, where appropriate, offer a replacement, refund, or another applicable resolution.

4. Delivery Issues

If your order is substantially delayed beyond the delivery commitment communicated to you, please contact us.

We will investigate the shipment and, where applicable, provide an appropriate resolution in accordance with our stated delivery terms and applicable law.

5. Refunds

Once a refund is approved, we will initiate it within a reasonable processing period and communicate the relevant details to you.

The time taken for the amount to appear in your account can also depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

6. Refund Eligibility

A refund may be considered where, for example:

  • the wrong product was delivered;
  • the product arrived damaged;
  • the product has a qualifying quality or defect issue;
  • the product materially differs from the description or characteristics advertised;
  • an eligible order is cancelled before dispatch; or
  • another refund is required under applicable law.

7. Non-Refundable Situations

Refunds may not be available where:

  • the customer changes their mind after delivery;
  • the product has been consumed or opened, except where a legitimate quality/defect issue is involved;
  • incorrect delivery information supplied by the customer caused the delivery failure;
  • the customer was unavailable to receive the delivery despite reasonable delivery attempts; or
  • the issue does not qualify under this policy or applicable law.

Nothing in this policy is intended to exclude rights that cannot legally be excluded.

8. Contact Us

For refund, cancellation, replacement, or delivery-related questions:

Mithai Pop
Email: mithaipop@gmail.com
Phone/WhatsApp: 8310216135
Business Address: Mesa School Of Business , We work , Bengaluru , Karnataka 560076