Terms Of Service

Welcome to Mithai Pop.

These Terms of Service (“Terms”) govern your use of the Mithai Pop website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms.

1. About Mithai Pop

Mithai Pop is a modern Indian fusion dessert brand that reimagines familiar Indian flavours through new combinations, formats, and experiences.

Our products may include combinations inspired by desserts such as gulab jamun, jalebi, rabri, rasgulla, motichoor laddoo, malpua, and other Indian flavours.

2. Eligibility

You may use this website and place orders only where you are legally permitted to do so.

If you are under the applicable age to independently enter into a purchase contract, you should use the website and place orders with the involvement of a parent or legal guardian.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, availability, ingredients, and other product information are accurate.

However, photographs are for representation purposes and the actual product may have minor differences in appearance, presentation, or packaging.

Product availability may change without notice.

4. Food Information

Our products are food items.

Customers should review ingredient, allergen, storage, shelf-life, and other product information provided with or on the relevant product before consuming it.

Where applicable, mandatory food and product information will be provided as required.

Government consumer guidance also recommends checking product details such as ingredients, nutritional information, manufacturing date, expiry/best-before information, and packaging condition.

5. Pricing

Product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Any applicable delivery charges, taxes, or other mandatory charges will be communicated during the purchasing process as applicable.

Indian e-commerce rules require the total price and applicable compulsory/voluntary charges to be disclosed appropriately to consumers.

Mithai Pop may change prices, promotions, offers, and product availability at any time, but changes will not affect an order already accepted except where permitted by law or necessary due to an obvious error.

6. Orders

When you place an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that Mithai Pop has accepted every aspect of the order.

We may cancel or decline an order in circumstances including:

• product unavailability;
• pricing or listing errors;
• suspected fraudulent activity;
• delivery-area limitations;
• payment failure; or
• circumstances beyond our reasonable control.

If we cancel an order for which payment has already been received, we will process the applicable refund.

7. Payment

You agree to provide accurate payment information and use a payment method that you are authorized to use.

Payments may be processed through third-party payment service providers.

Mithai Pop may not directly store sensitive payment credentials such as complete card details unless specifically stated otherwise.

8. Delivery

We deliver to serviceable locations displayed or accepted through the website.

Delivery estimates are approximate unless expressly stated otherwise.

Delivery may be affected by:

• weather;
• logistics disruptions;
• public holidays;
• traffic;
• incorrect address information;
• customer unavailability;
• force majeure events; or
• other circumstances beyond our reasonable control.

Relevant delivery and shipment information will be made available to customers.

9. Address Responsibility

Customers are responsible for providing an accurate and complete delivery address and contact number.

Mithai Pop is not responsible for failed delivery caused by inaccurate or incomplete information supplied by the customer, subject to applicable law.

10. Perishable/Food Products

Because our products may be perishable, customers should follow the storage and consumption instructions provided with the product.

Unless otherwise stated, food products cannot generally be returned simply because a customer changes their mind after delivery.

Nothing in this section limits any legally applicable consumer remedy.

11. Refunds and Cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms.

Please read that policy before placing an order.

12. Promotions and Discount Codes

Promotional offers and discount codes may have separate conditions, including:

• minimum order values;
• expiry dates;
• product exclusions;
• usage limits;
• customer-specific restrictions.

Mithai Pop reserves the right to withdraw or modify a promotion where permitted by law.

13. Intellectual Property

All website content, including:

• Mithai Pop branding;
• logos;
• product names;
• photographs;
• graphics;
• illustrations;
• written content;
• designs; and
• other original materials

is owned by or licensed to Mithai Pop and may not be copied, reproduced, modified, distributed, or commercially exploited without permission, except where permitted by law.

14. User Content

Where the website allows reviews, comments, photographs, or other user-generated content, you grant Mithai Pop permission to use that content for legitimate business, marketing, and website purposes, subject to applicable law and our privacy practices.

Do not submit content that is unlawful, misleading, abusive, infringing, or violates another person's rights.

15. Reviews

Reviews should reflect genuine customer experiences.

Mithai Pop may moderate, remove, or decline to publish content that violates applicable rules or our content standards.

We will not knowingly present misleading information about product characteristics or customer experiences.

Indian e-commerce rules also address misleading reviews and require online entities to avoid misrepresentations about products and services.

16. Website Use

You agree not to:

• misuse the website;
• interfere with website security;
• attempt unauthorized access;
• introduce malicious code;
• scrape or misuse website content;
• use the website for fraudulent activities; or
• violate applicable law.

17. Third-Party Services

Our website may use third-party services for purposes such as:

• payment processing;
• delivery/logistics;
• analytics;
• communications;
• hosting; and
• customer support.

Your use of those services may also be subject to their own terms and policies.

18. Privacy

Mithai Pop may collect and process personal information necessary to operate the website, process orders, communicate with customers, provide customer support, and conduct other legitimate business activities.

We will provide a separate Privacy Policy explaining what personal data we collect, why we collect it, how it is used, and applicable customer rights.

For an Indian business collecting waitlist/customer information, your privacy notice should be aligned with the applicable data-protection framework. The Digital Personal Data Protection Act, 2023 sets requirements around notice, consent, and withdrawal where consent is the basis for processing, and the Government has also published the Digital Personal Data Protection Rules, 2025.

19. Limitation of Liability

To the extent permitted by applicable law, Mithai Pop will not be responsible for indirect, incidental, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

20. Force Majeure

Mithai Pop will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, extreme weather, transportation disruptions, government actions, infrastructure failures, or similar events.

21. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on the website with a revised “Last Updated” date.

22. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and jurisdiction rules, disputes relating to these Terms or purchases from Mithai Pop will be subject to the courts/authorities having appropriate jurisdiction at:

[CITY, STATE, INDIA]

23. Customer Support & Grievance Contact

For questions, complaints, refunds, orders, or other concerns:

Mithai Pop
Email: [SUPPORT EMAIL]
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [FULL BUSINESS ADDRESS]

Grievance Contact: [NAME / DESIGNATION, IF APPLICABLE]
Grievance Email: [EMAIL]

We will provide appropriate complaint-handling information and a ticket/reference mechanism where applicable. The Consumer Protection (E-Commerce) Rules require relevant e-commerce entities to prominently provide information including refund/return terms, delivery information, payment information, and grievance redressal details.